As a hairdresser, communication is EVERYTHING. It’s not just about creating beautiful hair but also ensuring our clients feel heard, understood and absolutely in love with the result.
Here are my must have phrases to elevate the client experience and build trust:
“What do you like about this inspiration photo?”
This is where you uncover the details that matter most to your client. Is it the tone, the placement, the cut or the overall vibe? Their answer gives you clarity on their vision so you can tailor your approach.
”Do you want to adjust anything about this inspiration photo?”
Sometimes clients don’t realize they can modify what they see. This question empowers them to customize the look, ensuring it suits their unique style and features.
Always suggest something new based on what they say they like.
Here’s where your expertise shines! Use their feedback to offer creative ideas. Maybe it’s a slight tweak to the color placement or a modern twist on the cut. Clients love when you add a professional touch to their vision, it shows you care AND know your craft.
Break down the color process. Always.
Transparency is key. Explain the steps, the time it will take, and why each stage is necessary. This not only sets realistic expectations but also builds trust.
One of the most important questions you can ask during a consultation isn’t what color do you want?…It’s what does your lifestyle look like?
Your client’s lifestyle tells you everything you need to know about what will actually work for them long term. Are they the type who loves coming in every six to eight weeks? Or do they need something they can stretch for months at a time? Do they work out daily, travel often, or wear their hair up most of the time? These answers guide your artistry just as much as your color placement or technique.
When we as artists take the time to truly understand who’s sitting in our chair, not just their hair but their habits, that’s when your artistry truly shines! You’re not just creating a look, you’re creating a lifestyle fit.
• More dimension means more natural grow out & more low maintenance.
• Less dimension means more contrast & higher maintenance.
It’s all about finding the perfect balance between beauty and reality. Because when your client’s hair grows out beautifully, they’ll always come back to you, the stylist who truly listened.
Communication isn’t just a skill….it’s a superpower!